13 13 96

Level 1,
Manchester Unity Building, 220 Collins St, Melbourne

A message about COVID-19

A message from Smile Solutions about COVID-19

To our valued patients – a message regarding COVID-19

Dental Restrictions Lifted

As of Monday 26 April much of the restrictions on the provision of dental services have been lifted. This has been done as the Government Chief Medical Officers and Health Departments have confirmed it is both safe and essential for people to attend the dentist and maintain their oral health.

Neglect of your oral health, for any protracted period of time, can lead to general health problems, as well as dental specific concerns that can escalate quickly in terms of required dental treatment and subsequent cost.

For those of you unsure if you are able to leave your home – a dental appointment is deemed a legitimate reason to leave your house.

Welcome back

We are excited to warmly welcome back our valued patients to the practice. To book your next appointment, you can call us on 13 13 96, or our reception team will contact you in the near future to organise your future appointments.

We know a number of you, particularly our orthodontic patients, were mid-treatment at the time of the introduction of Level 3 restrictions. We understand there is some anxiety to be seen as quickly as possible to continue your treatment. Please rest assured we are working diligently to ensure all our patients are cared for in the near future.

Your safety

While risk of COVID-19 transmission in Victoria at this time is exceedingly low, we would like to reassure you that Smile Solutions is always proud of its commitment to, and enforcement of, the very highest standards of infection control and hygiene – and no less so at a time like this.

As a matter of course, we are continuing to eliminate risk to our patients of any type of infection. By its very nature, as a dental practice, our clinic maintains the highest standard of infection control on a permanent basis.

In addition, we have taken additional proactive steps to protect the health and welfare of all our patients and staff at this time.

Virtual consultations are available

Smile Solutions is now offering virtual – Teledental consultations with Senior Clinician, Dr Anthony O’Rourke.

While restrictions on dental have been lifted and Smile Solutions is operating as normal, if you or a loved one in isolation are of a high-risk category or feeling unwell and uncomfortable visiting the dentist, you can now attend your appointment via a virtual consultation.   

If you are a member of a Private Health fund, please check with them directly regarding rebates. The code for this service is 919. 

Click on the BOOK NOW tab and select the ‘Video Consult’ appointment type. Select your preferred appointment time and follow the prompts to complete your booking. You will be sent a link to your appointment via the email address you provide.

Alternatively you can give our friendly team a call on 13 13 96.

We are in this together.

With your trust and continued loyalty, we will continue to care for you during the COVID-19 pandemic. It has been a very difficult period for our entire team, who have faced their own personal hardships due to our closures. We are happy and very grateful to be back at our clinic to care for you again.

We look forward to continuing to be of service to you.

With very best wishes,

The Team at Smile Solutions

A message about COVID-19