Emergency Dentistry Video Transcription
“Today I’m talking with Dr Kat Marhfour, one of the general dentists at Melbourne’s Smile Solutions.
Interviewer: Hello Kat.
Dr Kat Marhfour: Hello Christine.
Interviewer: Now I often see the tower at the top of this beautiful building lit up at night and I sort of get the impression that Smile Solutions is a dental practice that never sleeps.
Dr Kat Marhfour: It’s true Christine. We are open 7 days a week and we also offer after hours assistance.
Interviewer: Can you tell me about the services you offer outside of normal hours?
Dr Kat Marhfour: On weekdays we start early and finish late. We are also open on Saturdays and Sundays. Anyone requiring emergency care has access, just as our regular patients do to both our registered specialists and general dentists all working extended hours and with our specialists available on most weekends.
Interviewer: That’s unusual for specialists isn’t it?
Dr Kat Marhfour: It is. And that is one of the reasons why we are the emergency dentists of choice for sporting clubs, sporting events and for travelling companies like Cirque du Soleil. In fact, we are the official dentist to the Collingwood Football Club and the Australian Open Tennis Tournament as well.
Interviewer: I would imagine your central location would help in that regard.
Dr Kat Marhfour: It does, and geographical convenience is also one thing that makes us the emergency dentist of choice for many Melbourne hotels.
Interviewer: So what sort of emergencies would you usually be treating?
Dr Kat Marhfour: Typically we see cases of toothache, including nerve pain, broken teeth, pain associated with impacted wisdom teeth or even traumatic jaw injuries. Regardless of the problem it is important that the patient is treated promptly and with a successful outcome.
Time is especially of the essence if you have fans waiting or you have a travel itinerary to stick to.
Interviewer: And you couldn’t provide such services without a comprehensive team of clinicians, right?
Dr Kat Marhfour: Exactly. Under this one roof we have 20 general dentists, 16 registered specialists spanning all fields and 10 dental hygienists. As a team we cover all bases.
For example, one of the most painful dental ailments is damage or infection of the nerve or a root of a tooth. We have 3 endodontists practicing at Smile Solutions. This means our dentists can refer patients directly to an experienced specialist, rather than a junior dentist, for prompt root canal treatment.
Interviewer: Very important when you are in agony.
Dr Kat Marhfour: That’s right. And we also have our in house prosthetist who handles the fabrication and fitting of all dental appliances. At the end of the day, anyone needing emergency or time sensitive treatment can rely on Smile Solutions’ cohesive team.
Interviewer: That’s great to know.”