“It is a rare privilege to have a chat with the very busy Dr Kia Pajouhesh, founder of Smile Solutions. So I’ve taken the opportunity to ask him about the origins of his thriving practice in the heart of Melbourne CBD.
Interviewer: Kia, thank you for your time today.
Dr Kia Pajouhesh: You are more than welcome Mel
Interviewer: Now I believe you lead a team of some 45 clinicians, with over 50 management and nursing staff, and you have a patient base that exceeds 60,000. Now that is impressive. So I’m wondering what inspired you to create the largest private dental practice in Australia.
Dr Kia Pajouhesh: Well Mel, it hasn’t always been that way. We started very small in 1993 with just me and 8 patients, but even though the beginnings were humble, my vision was bold. I wanted to bring together in one place the full range of practitioners, general dentists, board registered specialists, and dental hygienists. So that patients no longer needed to spend time, energy and funds going from one practitioner to another, to receive all the various treatments.
Interviewer: I assume there is the advantage of peer collaboration as well?
Dr Kia Pajouhesh: Exactly. Not all cases are simple or straight forward, some dental patients need to consult with and treated by multiple clinicians in various areas of dentistry. Often including a number of fields in specialisation. This is so much more effective when all the key practitioners are in one place. Enabling the peer review process to be coordinated and well planned. Not to mention caring and personalised.
Interviewer: And I’m also thinking economies of scale.
Dr Kia Pajouhesh: Just on the technology front, sharing the cost of the world’s best and latest equipment across a large team, also brings a huge benefit. Because believe me, this stuff doesn’t come cheaply. The assimilation of this technology and the sharpest minds and skills in one place enables us to offer our patients treatment options that could otherwise be overlooked or simply unavailable.
Interviewer: and Kia how do you stay abreast of all the advances in dentistry?
Dr Kia Pajouhesh: For a start, all of our staff have completed additional university training beyond their general dentistry degree. Secondly, they are all registered with The Dental Board of Australia, and this assures patients of their credentials. But equally important is the fact that their education doesn’t stop at the Smile Solutions door. Like all health sciences, dentistry is becoming more and more specialised every day. At our Smile Solutions Institute we hold lectures, seminars and clinical workshops on a variety of dentistry disciplines, so our patients can be rest assured that the clinicians are right up to date.
Interviewer: So I agree with you, your vision was bold. What would you say holds this whol enterprise together?
Dr Kia Pajouhesh: Quite simply, our values. Our philosophy takes us back to the start of human relations, striving for excellence in quality of care, overcoming communication barriers, and attempting to view your needs and expectations through your eyes, not our own.
Interviewer: It sounds good to me.”