Privacy Policy

Thank you for accessing the smilesolutions.com.au website (the Smile Solutions Website) operated by Smile Solutions Pty Ltd (ACN 117 450 129) (Smile Solutions).

Your privacy is important to us, so we have created this privacy policy to explain to you how your information is collected, protected and used.

Smile Solutions is committed to respecting the privacy of your personal information. By visiting the Smile Solutions website directly or through another site, you accept the practices set out in this policy.

Collection of personal information

Smile Solutions’ primary purpose in collecting your personal information is to facilitate the smooth operation of its service and activities so that it can provide you with an efficient and secure online experience on the Smile Solutions website.

Smile Solutions may use your personal information to:

  • quickly find information about Smile Solutions’ products and services
  • lodge general enquiries about the products and services offered by Smile Solutions
  • request a dental appointment with Smile Solutions.

You have the right to either refuse to provide details about yourself or remain anonymous. However, some Smile Solutions’ services (for example responding to enquiries) can be provided only if Smile Solutions has your personal information.

Smile Solutions will not share your personally identifiable information with third parties unless obligated by law or where necessary to complete a request from you to carry out a service.

Smile Solutions may provide links to third-party websites that may have privacy policies different from that of Smile Solutions. Smile Solutions is not responsible for the privacy policies of such third party websites and encourages you to read the privacy policies of every website you visit.

Smile Solutions, with the help of Google site statistics, monitors the visitors to this website. Based on your visit to this website, Google and third-party sites may elect to show you similar materials (content, advertising) that directs back to Smile Solutions.

Use of your personal information

Your personal information collected via the Smile Solutions website will be used internally for various purposes, including:

  • to improve the content and layout of the Smile Solutions website
  • to facilitate the provision of services that Smile Solutions offers, including responses to general enquiries about our dental services and appointments
  • to determine general marketplace information about visitors to the Smile Solutions website.

Storage of personal information

Smile Solutions stores all personal information in its database. This includes information that the law requires it to store in the facilitation of its services. This information may include:

  • your first and last name
  • your email address
  • your home or business address
  • any website related to your enquiry
  • details of your enquiry
  • your preferred method of contact
  • whether or not you belong to a private health fund
  • your phone number(s)
  • any other information that can be used to identify you or contact you.

Unless Smile Solutions is required by law to continue to store your personal information, the information will be destroyed once it is no longer required.

Newsletters and special offers

If you have chosen to register for email newsletters, Smile Solutions may use your email address to deliver information on Smile Solutions’ latest products and services, updates to the website, new offers, loyalty offers, product launches, competitions, industry events and other such information.

Smile Solutions will always allow you the chance to unsubscribe or to opt out of receiving any such emails, if you do not wish to be contacted for such purpose.

Cookies

Smile Solutions may use “cookies” from time to time. Cookies may be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. The default settings of many browsers, such as Internet Explorer, allow for cookies, but it is generally possible for users to erase cookies from their hard drive, block all cookies, or receive a warning before a cookie is stored. However, if you do any these things you may not be able to access or use portions of the Smile Solutions website.

Cookies used on the Smile Solutions website DO NOT and CANNOT infiltrate a user’s hard drive to gather any confidential information stored on that user’s hard drive.

The cookies used by the Smile Solutions website are NOT “spyware.”

Smile Solutions will NOT use cookies or the anonymous web usage information it stores to identify you as an individual unless this is required to by law.

Update to this privacy policy

Smile Solutions may update this privacy policy from time to time in line with the need to accurately reflect its data collection and disclosure practices. If Smile Solutions does so, it will post changes and updates on the Smile Solutions website so that you will always be aware of how Smile Solutions collects, uses and discloses your personal information. Smile Solutions encourages you to review this policy from time to time so you will know if it has been changed or updated. All changes to this policy will become effective after Smile Solutions has provided at least seven days’ notice of the changes by posting the changes on the Smile Solutions website.

Users outside Australia

The Smile Solutions website is hosted in Australia. If you use the Smile Solutions website from outside Australia, you are voluntarily transferring content (potentially including personally identifiable information) to Australia and agreeing that Smile Solutions’ collection, use, storage and sharing of that content is exclusively subject to the laws of Australia rather than the laws of the country in which you are located.

If you choose to provide Smile Solutions with personal information, you are consenting to the collection, use and disclosure of that information and to the transfer of that information to our servers in Australia and anywhere else in the world where Smile Solutions may in future have facilities and to its storage in those places.

Contact details

Questions regarding this privacy policy or any other policy-related material, can be directed to our support staff by clicking on Contact Us. Or you can email us at: theteam@smilesolutions.com.au

[This Policy was last updated on 12 March 2014]